Our small business is based in Colorado and is family-owned. We mix, craft, bottle, label, and ship everything out of our small in-home studio.
Yes we do! Gift cards may be purchased here. All gift cards are non-refundable.
Some crystals may fade over time when exposed to sunlight, salt, or wind and may degrade over time depending on their constitution. We recommend keeping them out of sunlight and salt water and keeping them safe from other harsh elements as much as possible.
Always check with your doctor before using if there are any safety concerns with any ingredients. Our essential oils are all diluted to a concentration of less than .2%. All other ingredients are generally considered safe to use while pregnant or breastfeeding with the exception of glycolic or lactic acid which can be found in our AHA pumpkin mask and our glycolic + rosewater peel and all of our peace + love toners.
SHIPPING & RETURNS
Please allow 1-3 business days for the processing of your order. Your order will ship out from our home studio in Colorado. If you need an item to be overnighted, please contact us to be sure that our processing time will allow for a next-day turnaround.
If you are not happy with your order for any reason, please reach out to us within 30 days by contacting us at sarah@apothecarycompany.com
We really want you to love our products. If you are not happy with something that you’ve purchased, please reach out to us right away to let us know. If you have questions about specific ingredients or skin concerns, please send us an email before ordering so that we can make recommendations for your specific needs.
If you receive a broken or otherwise damaged item, please send a photo with your email to request a replacement.
Shipping costs for returns or exchanges are non-refundable.
SUBSCRIPTIONS
First, please be sure that you have the correct company. We have been contacted by many customers searching for other companies with “apothecary” in the title. You can search on our website to be sure that we carry the product just to be sure that you have the correct company. If you’re in the right place, please reach out to us via email with your order number and we will be happy to help you!
CUSTOMER SERVICE
Please let us know! If something is a slightly different color or scent as can happen with 100% small-batch products, we definitely want to know and make it right for you. Please reach out to us as soon as possible.
We are a very small, family-owned business. We strive to get back to our customers within 24 hours, but we sometimes need an extra day or two to respond depending on the volume of the business at that time. If you have reached out via social media and have not heard back, please send us an email.I reached out and haven’t heard back from anyone, when will someone get back to me?
We do not use artificial colors, artificial fragrances, or harsh preservatives in our products. With natural products and essential oils, the colors, scents, and textures may change over time and the shelf-life begins to degrade once exposed to air, sunlight, water, and other elements.
For the best experience, we recommend using the products within 6-12 months of purchase. To prolong the life of your products, please keep them out of direct sunlight and wash your hands before use.
